Services & Solutions

Solution-oriented

Services

Our services portfolio is fully optimized to guarantee client satisfaction. We have therefore simplified our core focus into four primary areas, which simultaneously complement the wider scope of our specialist technical competencies in the solutions space.

Consulting Services

Because our solutions are designed to be best-fit for our clients, we offer a range of consulting services that enable us to understand you better, assist in identifying and prioritizing areas of IT Infrastructure Optimization. Our approach is very interactive; the only way we can assure and discover the value critical for you.

Software Services

Our philosophy in the Software Services practice is simple. Bitscape Technology Services clients should always know what software licenses they have and pay only for what they use. Our tools, processes and people are optimized and refined to provide the visibility needed to always be in control of your software assets, in order to avoid financial and legal risk as a result of non-compliance.

Professional Services

With vast multi-vendor experience, our Professional Services Practice is designed to either build on outcomes from our consultancy services or rely on your guidance around the solutions that you need. We are comfortable to engage in situations with varying levels of complexity, supported with our unique project management methodology, all aligned with best practices for technical deployment and implementation of our solutions.

Managed Services

Our Managed Services offering is designed to provide our clients with a flexible suite of ICT operations management services to fit their business needs. Following industry best-practice, our process-driven Managed Services solutions are supported by best-of-breed tools designed to enable your ICT staff to focus their attention on where it’s most needed – on your business.

Solutions

IT Asset Management

This is a business practice that involves managing and optimizing the purchase, deployment, maintenance,
utilization, and disposal of software applications within an organization.

 

 

Hardware Asset Management (HAM) is the management of physical components (desktops, laptops) and computer networks from the procurement stage to the retirement of the asset. HAM needs to be part of organization’s overall scope and processes need to be aligned with other IT processes. The objective is to implement and optimize Hardware Lifecycle Management through Tech and Process

 

 

 

CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets. A CMDB helps an organization understand the relationship between the components of a system and to track their configurations.

Asset tracking refers to the method of tracking physical assets, either by scanning barcode labels attached to the assets or by using tags using GPS, BLE or RFID which broadcast their location. These technologies can also be used for indoor tracking of persons wearing a tag.

Contract management is the process of managing contract creation, execution, and analysis to maximize operational and financial performance at an organization, all while reducing financial risk.

We support clients to understand basic to complex vendor product licensing and ITAM best practices

Digital Business Solutions

We deliver and implement tools, solutions and services that are focused on increasing productivity of knowledge workers in an organization by facilitating ease of communication, content sharing, collaboration and innovation

 

 

 

 

Robotic process automation (RPA) is a technology used to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.

 

Big data analytics is the use of advanced analytic techniques against very large, diverse data sets that include structured, semi-structured and unstructured data, from different sources, and in different sizes from terabytes to zettabytes. Furthermore, big data is the infrastructure that supports analytics. Analytics is applied mathematics. Analytics is also called data science. That said, you can use big data without using analytics, such as simply a place to store logs or media files

 

Cloud readiness and optimization assessment
Cloud migration services
Cloud implementation services

 

 

Unified Endpoint Management is a class of software tools that provide a single management interface for mobile, PC and other devices. It is an evolution of, and replacement for, mobile device management (MDM) and enterprise mobility management (EMM) and client management tools.
It provides capabilities for managing and securing mobile applications, content, collaboration and more. It is a single approach to managing all endpoints like smartphones, tablets, laptops, printers, ruggedized devices, Internet of Things (IoT) and wearables.

 

Data Center Services

Servers and server solutions to support enterprises and businesses seeking server refreshes, new technology to build software-defined infrastructure and deployments of next-generation workloads. These servers and solutions can be designed to support high-density workloads, accelerate application performance and address artifiial intelligence challenges

 

Enterprise storage system involves the use of a storage area network (SAN), rather than a distributed storage system, and includes benefits such as high availability and disaster recovery, data sharing, and efficient, reliable backup and restoration functions, as well as centralized administration and remote support. Through the SAN, multiple paths are created to all data, so that failure of a server never results in a loss of access to critical information.

Virtualization refers to technologies designed to provide a layer of abstraction between computer hardware systems and the software running on them. By providing a logical view of computing resources, rather than a physical view, virtualization solutions make it possible to do a couple of very useful things: They can allow you, essentially, to trick your operating systems into thinking that a group of servers is a single pool of computing resources. And they can allow you to run multiple operating systems simultaneously on a single machine.

Enterprise backup and recovery solutions essentially refer to a business data management and backup storage system, implemented to protect against several levels of business data loss, and minimization of impact to business as a result of such losses.These systems utilize both computer hardware and software to move data from a primary storage device to a secondary backup device. The hardware consists of the physical equipment used to store information.

Archiving Software supports enterprises in retaining and rapidly retrieving structured and unstructured data over time while complying with security standards and the like. File archiving may include images, messages (e.g. IMs, social media posts, etc.), emails, and content from web pages and social sites. Compliant data retention may require retaining data in its native form and context so that it can be understood.
Also called Enterprise Information Archiving (EIA), archiving software is designed to meet discovery requirements. That means that the archive must be searchable so that all stored data can be retrieved with context intact.

Enterprise Network & Security

These include end user, data, device, email and application security solutions enabling security controls across your network, data centre and cloud to achieve full visibility and protection

Network landscapes are rapidly evolving, driven by trends in hybrid and multi-cloud migration, security, SDN, NFV, IPv6 adoption and the Internet of Things (IoT). Against this backdrop of soaring network complexity, all organizations today require specialized solutions that simplify and optimize what it takes to execute DNS, DHCP and IP address management, the critical network services collectively known as DDI that make all network interactions possible.

Identity and access management (IAM) software enables you to define and manage the roles and access rights of individual network users, and control the circumstances in which users are given or denied those rights. These users may be staff members (employee identity management) or consumers (customer identity management). The main aim of IAM solutions is to establish a single digital identity for each individual and to maintain, modify, and monitor this identity across every user’s access lifecycle.

Vulnerability assessment tools discover which vulnerabilities are present, but they do not differentiate between flaws that can be exploited to cause damage and those that cannot. Vulnerability scanners alert companies to the preexisting flaws in their code and where they are located. Penetration tests attempt to exploit the vulnerabilities in a system to determine whether unauthorized access or other malicious activity is possible and identify which flaws pose a threat to the application. Penetration tests find exploitable flaws and measure the severity of each. A penetration test is meant to show how damaging a flaw could be in a real attack rather than find every flaw in a system. Together, penetration testing and vulnerability assessment tools provide a detailed picture of the flaws that exist in an application and the risks associated with those flaws.